At ViableVista, we strive to deliver high-quality work and customer satisfaction. However, if you need to cancel or request a refund, here are the details of our policy:
1. Cancellation Policy:
- Before Project Begins: If the project has not started, you can cancel your order and receive a full refund.
- After Project Begins: If work has commenced, cancellation fees may apply based on the project progress. We will calculate the amount due for completed work and refund the remainder.
2. Refund Policy:
- Refund Eligibility: Refunds are applicable only if the work has not started or if major milestones haven’t been completed.
- Non-refundable: Once a milestone is completed, or the project is delivered, no refunds are offered.
3. Processing Time:
Refunds will be processed within 15 working days from the date of cancellation. Refunds will be credited back to your original payment method.
4. Dispute Resolution:
If you disagree with the refund or cancellation decision, we will work with you to find a fair resolution. Please contact us immediately to discuss your concerns.
5. Contact Us:
For cancellation or refund inquiries, contact us at:
- Email: contact@viablevista.com
- Phone: (+91) 9136421543